Legal

Refund and Returns Policy

Last updated: 8 October 2026. Every Topsun order is made to your approved design, so this policy explains what we cover and how we put things right.

1. Made to order

All Topsun products are custom-made for you, with your colours, logos, names and numbers. Because they cannot be resold, we do not accept returns or offer refunds for change of mind, including wrong sizes ordered or design changes after approval. Our free mockup and optional physical sample are there so you can check everything before bulk production.

2. Payment terms

  • Deposit: 50% of the order value to start production.
  • Balance: the remaining 50% before the order is shipped.
  • Samples: physical samples are made just for you and are non-refundable.

3. Cancelling an order

You can cancel your order at any time before printing starts, and we will refund your deposit. Once printing has started, the order cannot be cancelled or refunded, because the fabric has already been used for your design.

4. Manufacturing faults

If something we made does not match your approved design or sample, we will remake the affected items free of charge, including shipping of the replacements. This covers:

  • Colours that clearly differ from the approved sample or design
  • Misprints, or wrong names, numbers or logos compared with your approved roster
  • Stitching, seam or fabric defects
  • Missing items from your order

5. How to report a fault

  1. Email contact@topsuntraders.com or message us on WhatsApp within 7 days of delivery.
  2. Include your order details, the number of affected items, and clear photos of each fault.
  3. We will review your claim and confirm the remake, usually within 2 business days.

Please keep the affected items until the claim is resolved. Claims reported after 7 days may not be accepted.

6. What is not covered

  • Sizes chosen by you that do not fit, when the items match the size chart and roster you approved
  • Errors in names, numbers, spelling or artwork that were in the roster or design you approved
  • Minor shade differences between screens and fabric, and small variations normal in custom manufacturing
  • Damage from washing or care that does not follow the care instructions, or from normal wear and tear
  • Delays or charges caused by customs, import duties or the courier

7. Shipping, duties and taxes

Shipping costs and any import duties, taxes or customs fees in your country are the buyer’s responsibility unless your quote says otherwise. These are not refundable.

8. Contact us

Topsun Traders
Sialkot, Punjab 51310, Pakistan
Email: contact@topsuntraders.com
WhatsApp: +92 321 610 2296