Privacy Policy

1. Who we are

Topsun Traders is a custom sportswear manufacturer based in Sialkot, Punjab 51310, Pakistan. This policy explains how we handle personal information when you visit topsuntraders.com, request a quote, or contact us by email or WhatsApp. If you have any questions, email contact@topsuntraders.com.

2. Information we collect

Information you give us when you use our quote or contact forms, email us or message us on WhatsApp:

• Your name, email address and WhatsApp or phone number
• Your organisation, delivery country and shipping address
• Order details such as sport, products, quantities, sizes, deadlines, rosters (player names and numbers), logos and artwork
• Any other information you choose to include in your messages

Information collected automatically when you browse the site, such as your IP address, browser type and the pages you visit. This is recorded in standard server logs for security and to keep the site working.

3. How we use your information

• To reply to your enquiry and prepare quotes, design mockups and samples
• To manufacture, quality-check and ship your order
• To send order updates, invoices and reorder support
• To keep our website secure and working properly
• To meet our legal, tax and accounting obligations

We only send marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Legal basis (visitors from the UK and EU)

We process your information to take steps at your request before entering into a contract (for example, preparing a quote), to perform our contract with you, to meet legal obligations, and for our legitimate interest in running and securing our business. Where we rely on your consent, you can withdraw it at any time.

5. Who we share it with

We do not sell your personal information. We only share it where needed to serve you:

• Our website hosting and email providers
• Courier and shipping companies, to deliver your order
• Banks and payment providers, to process payments
• WhatsApp (Meta), if you choose to contact us there
• Authorities, where the law requires it

Our Contact page shows an embedded Google Map, which is provided by Google and subject to Google’s own privacy policy.

6. International transfers

We are based in Pakistan and serve customers worldwide, mainly in the USA. Your information may be processed in Pakistan and in other countries where our service providers operate. We take reasonable steps to keep it protected wherever it is handled.

7. How long we keep it

We keep enquiry details for as long as needed to respond and follow up. If you place an order, we keep order records, artwork and rosters so you can reorder easily, and for as long as required for tax and accounting purposes. You can ask us to delete information we no longer need.

8. Cookies

We use only the cookies needed for the website to work. We do not use advertising or analytics tracking cookies. The embedded Google Map on our Contact page may set its own cookies.

9. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict how we use it, and request a copy of it. Residents of some US states, such as California, also have the right to know what we collect and to request deletion. We do not sell or share personal information for targeted advertising.

To make a request, email contact@topsuntraders.com. We will reply within 30 days.

10. Security

We use reasonable technical and organisational measures to protect your information. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

11. Children

Our website is intended for adults ordering on behalf of teams, schools and businesses. We do not knowingly collect personal information directly from children under 13. Youth rosters (player names, numbers and sizes) are provided by the adult placing the order and are used only to make that order.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

13. Contact us

Topsun Traders
Sialkot, Punjab 51310, Pakistan
Email: contact@topsuntraders.com
WhatsApp: +92 321 610 2296